FAQs

Q. What are the store hours?
A. Mon-Sat: 10:00 am - 6:00 pm, Sundays are seasonal at holiday time

Q. Where is Luxe Angel Boutique located?
A. You can find Luxe Angel Boutique at: 720 Governor Morrison St #160 Charlotte, North Carolina 28211 Get Directions

Q. How do I contact the store?
A. You can call the store at: (980) 299-0220 or text (980) 297-8894

Q. Where do you ship and for how much?

  • For addresses in the continental US we offer a Flat rate of $5. Orders over $100 have FREE shipping.  Free in-store pick up is also available.
  • We currently offer $15 ground shipping to Canada.

Q. What are your return policies?

  • We will accept returns for an online credit for items that are postmarked within 10 calendar days from the day you received your order. We will accept a return for refund for items postmarked within 5 calendar days.
  • Return shipping charges are the responsibility of the customer.
  • Any item purchased on sale is not eligible for return. Those sales are final.
  • Damages must be reported within 3 days of receiving merchandise or can not be returned. You can call us at 980-299-0220 or email luxeangelboutique@yahoo.com.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be unworn and in new condition. The item must be returned with original tags attached.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.
  • Refunds will be processed within 5 business days of receiving the return. It may take your bank up to 72 hours to refund you.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.
  • Luxe Angel is not responsible for items lost in transit.  You will need to contact USPS for further action.  

Q. When will my order ship?
A. All orders placed Monday - Friday will be processed and shipped the next business day from time of order. Any orders placed on a holiday or weekend will be processed the next business day or following Monday.

Q. Am I paying sales tax?
A. Please note that we are shipping from Charlotte, NC. Sales tax of 7.25% will be applicable to customers residing in North Carolina only. Sales tax for orders outside of Mecklenburg County, NC will be based on the customer’s shipping address.

Q. What do you do with my personal information?
A. Your personal information (address, email address, etc.) is collected to aid us in providing you with an easier online shopping experience. We only use your information for our marketing purposes only. We will not sell or give away your information.